GENERAL CONDITIONS OF USE

United Oceans DOO allows you to use the servicees and content of this portal in accordance with the following TERMS OF USE.

Terms of use apply to all content and services at www.kotorboatbookingtours.com.

Users are deemed to be familiar with these terms and conditions if they use any part of the portal, and accept the use of the content of this portal solely for personal use and at their own risk.

TERMS OF USE

Dear Customers, please read the following terms carefully before using our services. Every visit to our site, as well as shopping, means that you have read these terms and agree with them entirely.

If they are unacceptable to you, please do not use this presentation.

Welcome to kotorboatbookingtours.rs. It allows you to use the services and content of its portal that is subject to the Terms and Conditions below.

Terms of use apply to all kotorboatbookingtours.com services and contents. By using any part of the portal, users are considered to be familiar with these terms and conditions, and accept the use of the content of this portal solely for personal use and at their own risk.

MATERIAL PLACED BY USERS

The personal information you provide to kotorboatbookingtours.com for the purpose of obtaining the product will be treated in accordance with our online Privacy Policy.

It is forbidden to send or transfer to this site or any illegal, threatening, offensive, defamatory, obscene, pornographic or other material that is contrary to any law.

Kotorboatbookingtours.com, at this location, does not want to receive any confidential or other information that cannot be freely disposed of.

Any materials, information, or other communications you transmit or send to this site will not be considered confidential or for those who cannot be freely disposed of kotorboatbookingtours.com does not have any obligations to these press releases. Our employees may copy, disclose, distribute, use or otherwise use communications and all data, images, sounds, text and any other materials contained therein for any commercial or non-commercial purpose.

Of course, this data group does not include your personal data. In accordance with our privacy policy, we use them only for internal use, we do not disclose or forward to third parties, but use exclusively for the processing of your orders.

TERMS AND CONDITIONS

ARTICLE 1. PARTIES – These general conditions of use regulate the legal binding relationship between us, the limited liability company United Oceans, Montenegro, registered in the Central Registry of Legal Entities of Montenegro

(hereinafter referred to as „Kotorboatbookingtours.com”, „We”, „Our”, „Us”), and you as our user (hereinafter referred to as „You”, „Your”, „You”).

ARTICLE 2 COMPLETE INFORMATION – You must provide us with complete, accurate and correct information and all data necessary for our provision of the Services to You (especially the information and data (including personal data) necessary for the conclusion of the Contract of Tours for billing.

Article 3. INTELLECTUAL PROPERTY – We retain any, and all, rights to our website and its content; including software, hardware, products, processes, algorithms, user interfaces, know-how, technologies, designs and other tangible or intangible technical materials or information made available to you by us throughout the provision of the services or by using our website. Unless expressly set forth herein, no expressed or implied license or right of any kind is granted to You regarding the services and/or our website, or any part thereof, including any right to obtain possession of any source code, data or other technical material relating to our website. All rights not expressly granted to you herein are reserved to us. Any work product, developments, inventions, technology or materials provided by us under these Terms & Conditions and/or the Service Agreement or while using our website or any services are exclusively owned by United Oceans.

ARTICLE 4.PAYMENT METHODS

Payment for services on our booking website can be made in one of the following ways: with payment cards – VISA, Maestro or MasterCard that support payment via the Internet. Payment by card is realized in cooperation with AllSecure doo and Hipotekarna Banka and is done in a safe and certified way through the AllSecure Paymet Gateway, by simply entering data from the payment card.

After entering the card data and confirming the payment, the bank authorizes the transaction and thus the order is approved and enters the further process of preparation for delivery. The amount will be reserved on your card (account) and will not be available for any other purpose.

The transaction will be completed and the amount deducted from your account only when the products are prepared for transport and handed over to the courier service. In case the payment is not completed, that is, the amount is not removed from the account within 14 days of accepting your order, the order will be canceled and deleted. After the expiry of the period of 14 days, the money reserved in your account is released and will be available to you again. After that, you can repeat the same or a new order, and make a payment related to them.

Check with the bank that issued the card whether your card supports payment via the Internet.

Payment Conversion Statement

Please note that all payments will be effected in Euro (EUR). If the payment is done using foreign issuers payment cards, total amount of transaction will be converted into bank settlement currency, according to the current exchange rate of Visa/Mastercard.

REFUND, CHANGES AND FLIGHT CANCELLATION

In the case of a refund to a customer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the refund, this refund is made exclusively via the same VISA, Maestro or MasterCard card that was used for payment. This means that our bank will refund the funds to the cardholder’s account at our request.

Merchant’s Option for Refund:
However, in exceptional cases, the merchant reserves the right, at their discretion, to approve a refund. This may occur in cases where the merchant determines that significant irregularities in the provision of the service have occurred that are beyond the control of the guests.

REFUNDS

For a full refund – cancellation at least 24 hours in advance, delay or rerouting of the cruiser.

Non-refundable for – cancellation less of 24 hours prior to the tour.

Bad weather conditions – full refund or book a new tour.

DATA PROTECTION

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol, using the most modern methods of tokenization of sensitive data, and in accordance with PCI-DSS standards. Payment card information is never available to the merchant.

3D Secure protection for all merchants and customers – AllSecure Payment Gateway uses the highest global standards of data protection and privacy. All merchants using the AllSecure Payment Gateway are automatically included in 3D-Secure protection, thus guaranteeing the security of purchases to customers. Customers’ payment card numbers are not stored on the merchant’s system, and the registration itself is protected by SSL data encryption.

PCI DSS Standards – AllSecure Payment Gateway constantly complies with all requirements of card organizations in order to increase the security level of merchants and customers. From 2005 to today, without interruption, the system has been certified as PCI-DSS Level 1, which represents the highest standard in the industry. PCI Data Security Standard (PCI-DSS) is a norm that defines the necessary security measures for processing, storing and transmitting sensitive card data. PCI Standards protect sensitive data about the cardholder during the entire payment process: from the moment of data entry at the merchant’s point of sale, during communications between the merchant and relevant banks and card organizations, as well as later storage of that data.

COMPLAINT PROCEDURE

We strive to provide all our guests with an exceptional experience during the boat ride in Kotor. Our team is dedicated to making your trip enjoyable and memorable. However, we understand that unforeseen circumstances can sometimes occur.

Impossibility of Complaints or Refunds
Please note that due to the nature of our boating services, we do not offer refunds or accept complaints. When the reservation is confirmed and the service is performed, it is considered final.

Service Quality Assurance
Our crew is trained to provide the highest quality of service and we take every precaution to ensure your safety and satisfaction. If you encounter any problems during your ride, we encourage you to notify our crew immediately, who will do their best to resolve the issue on the spot.

For any questions or concerns regarding your booking or our services, please feel free to contact our customer service. We are here to help you and provide you with all the information you need:

Email: bookinguo@gmail.com
Phone: +382 69 533 772
We thank you for your understanding and look forward to hosting you on an unforgettable adventure in Kotor.

ARTICLE 5. DISPUTE RESOLUTION

In cases of disputes, the courts of Montenegro shall have complete jurisdiction over all disputes arising between you and us.

Prior to the commencement of any of the above methods of dispute resolution, you are advised to contact us through our contact

form available at: bookinguo@gmail.com to resolve any of your complaints or suggestions.